Receives and confirms orders from customers and/or sales team. Ensure prompt response within measurable standard, 2 days’ turnaround. (Order Confirmation/Reschedule/Cancellation)
? Reviews total order for accuracy, including proper pricing on new orders, changes, advance orders and advance purchase agreements.
? Responsive to customers’ enquiries regarding, delivery, provides order status information to customers. To check and review the actual cost with relevant guidelines for profit margin.
? Prudent planning on a day to day basis (understand the pulse of the customers), review with the respective sales and operations on a monthly basis to achieve Proper Planning Management.
? Handle various reject issues; work closely with the sales team to ensure prompt corrective action.
? Attend to customers’ complaints, feedback/input to the Customer Relations Supervisor on necessary action needed.
? Build strong customers’ relationship; adopt high quality of service level to our strategic Customers/Principals.
? Visit customers as required in terms of reviewing operations and product requirement with the customers, enhance the relationship with the intent for good share and allocation of orders.
? Maintain existing business in meeting budget on the specific accounts, participate in improving orders to improve our sales turnover.

Sent mail to:ange.tian@fe-electronics.com